Help Request Form
If you are still having difficulties accessing the members area, please enter your details on this form so we can help resolve this for you:
Fields marked with (*) are required. Failure to include these details will mean we will not be able to respond to the enquiry properly.
Note: Before sending this form, please try clearing your browsers' cache and cookies to see if that resolves any login problems you're having.
How to clear your browser cache and cookies using Internet Explorer
- From the Tools menu, click on Internet Options...
- With the General tab selected, in the Browsing history section, click the Delete... button
- Make sure the boxes next to Temporary Internet files and Cookies are ONLY ticked
- Click the Delete button, your cached files and cookies will be deleted
- Click OK to close the Internet Options box
How to clear your browser cache and cookies using Firefox
- From the Tools menu, click on Clear Recent History...
- Choose Everything from the Time range to clear: drop down menu
- Make sure the boxes next to Cache and Cookies are ONLY ticked
- Click the Clear Now button
Final Note - Technically what we are doing is quite complex behind the scenes so we would appreciate your patience in the event of any queries. |